Hospitality and Tourism Management (HTM)

HTM*6710  Services Management Theory I  Fall Only  [0.50]  

In this doctoral seminar students will assess the 'services' driven economy and the theory and practices of its constituent organizations and relationships. Through readings, facilitated discussions and seminar presentations, students will be able to identify, explain and evaluate the key theories of services management and how they are being used to apply and extend current theories and practice of services management.

Restriction(s): Instructor consent required.  
Department(s): School of Hospitality, Food and Tourism Management  
Location(s): Guelph  
HTM*6720  Services Management Theory II  Winter Only  [0.50]  

This doctoral seminar is an examination of the 'services' driven economy and the theory and practices of its constituent organizations and relationships. This course builds on the foundation of Services Management I and explores key contemporary research areas on services management in more detail. Students will examine services management and value chains theory research and practice in a selection of industries, with a focus on one of the following: tourism, hospitality, food and environmental services.

Prerequisite(s): HTM*6710  
Restriction(s): Instructor consent required.  
Department(s): School of Hospitality, Food and Tourism Management  
Location(s): Guelph  
HTM*6730  Cases in Management  Summer, Fall, and Winter  [0.50]  

In this course, students learn how to design, research and write cases used in the management discipline: (1) the teaching case, (2) the research case, and (3) the management decision-making case, as well as related research methods and professional and creative non-fiction writing.

Restriction(s): Instructor consent required.  
Department(s): School of Hospitality, Food and Tourism Management  
Location(s): Guelph